Store Policies
Shipping Policy:
Shipping rates are calculated at checkout based on the products ordered, ranging from $7.95 - $13.60 - $18.00. Prim Goods does not ship internationally. Due to the handmade nature of our products, orders typically ship 3-5 business days from purchase. Orders are processed and shipped Monday-Friday. Prim Goods wants you to love your product as much as we loved manufacturing it. If you are not satisfied and need to return your purchase, please contact us at [email protected]
Return Policy:
We will accept returns for up to 7 days of receiving your order. To be eligible for a return, your item must be unused and in the same condition that you received it. The only items we cannot issue a refund on are items purchased on sale, gift cards, special orders, and shipping charges.
To complete your return, we require a receipt or proof of purchase. Once your return is received and inspected, we will send an email to notify you when your refund has been processed. For any further information regarding shipping or returns please contact us at [email protected]
Please note: Customers are responsible for shipping costs for returns and exchanges. When shipping an item valued over $75, consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive the returned item.
Shipping rates are calculated at checkout based on the products ordered, ranging from $7.95 - $13.60 - $18.00. Prim Goods does not ship internationally. Due to the handmade nature of our products, orders typically ship 3-5 business days from purchase. Orders are processed and shipped Monday-Friday. Prim Goods wants you to love your product as much as we loved manufacturing it. If you are not satisfied and need to return your purchase, please contact us at [email protected]
Return Policy:
We will accept returns for up to 7 days of receiving your order. To be eligible for a return, your item must be unused and in the same condition that you received it. The only items we cannot issue a refund on are items purchased on sale, gift cards, special orders, and shipping charges.
To complete your return, we require a receipt or proof of purchase. Once your return is received and inspected, we will send an email to notify you when your refund has been processed. For any further information regarding shipping or returns please contact us at [email protected]
Please note: Customers are responsible for shipping costs for returns and exchanges. When shipping an item valued over $75, consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive the returned item.